FAQs

Do you accept Same/ Next Day Delivery?

Please send us a DM on our Instagram @ezethelabel on the day itself to know if we can accommodate SDD. Once you have our approval, you may check out at our website and select 'Same/Next Day Pick-up' for the shipping method. This is booked by our customers so they can choose their own courier.

Do you accept custom orders?

No, sorry since ÈZE is a Ready-to-Wear brand.

Do you accept custom size/ color orders?

Sometimes, we can accept but only for some designs. Please send a DM on Instagram @ezethelabel

How to properly take our measurements?

Please refer to the guide below.

Measurement Guide

Do you accept alterations?

Sorry, we do not alter but we accept request for custom pants length. Please let us know on Instagram before you order.

Do you have a physical store?

We are exclusively online but are based in BGC, Taguig.

What is your return and exchange policy?

Please refer to this link.

Do you ship worldwide?

Yes, through DHL.

How long does shipping take?

Once proof of payment has been sent, we will ship your order in 1-2 working days. LBC Delivery Lead Time:

Metro Manila - 1-2 working days
Luzon - 1-3 working days
Visayas - 2-5 working days
Mindanao - 3-6 working days

If you need it urgent, we can accommodate same/next day pick up. Please send a DM first on our Instagram @ezethelabel.

Do you have a size chart?

Please take your measurements as our garments follow the EXACT measurements or smaller. *No custom measurements, except for pants length. Please input your preferred pants length or your height on the Order Instruction when you check out.

Measurement Guide